You may be wondering how you can buy a diamond via the web. You also might have some other questions.

This is the page where those questions will be answered. Check below for answers to our most frequently asked questions.

We would also like to hear from you. Do you have any questions about how to buy a diamond or how to find a quality jeweler? Or maybe your would like to know more about how to do business with Winfield's.

Please go to our contact form and let us know so we can send you an answer as well as post it for others to read.

Q: How can I do business with you, I don't live in Boise?

A: That is why I offer my exclusive 60 day guarantee. I will send you items on approval, and you may buy or not buy the diamond within 10 days. The mounting is unconditionally satisfaction guaranteed for 60 days from the time you receive it. If for any reason you decide you don't like it, you may return the mounting for either replacement or money back, your choice. This applies even to custom designs!

To make your choosing easier, I send designs via e-mail, as well as photos of the item. When you have chosen a design, I will send you a wax to try on for approval. I get your approval every step of the way, and do nothing until you say it is the way you want it, then still give you sixty days to change your mind. (Hey, it happens! Just not very often.)

Q: Why Boise?

A: I love to kayak, hike, camp, and just plain enjoy being out of doors and away from the maddening crowds, so do my wife and children. I think our lifestyle has a lot to do with us being so happily married for more than 25 years.

Q: How do purchases through you work?

A: Very easy. I can take your personal check, your credit card, or cashier's check. Once the funds are in my bank, I send you the product for ten day inspection (On diamonds and other gems) and for a full 60 day satisfaction guarantee on the mountings. (Once you tell me the stone is yours, it IS yours! As a broker, I buy these stones for you, and do not wish to have to raise my prices by keeping a large inventory.)

Q: What is the guarantee?

A: On gems sent for inspection: 10 days.

On finished jewelry mountings for those gems: sixty days.

I also can help you with insurance through Jewelers Mutual, a company that works exclusively with jewelers. The rates vary state to state, but are usually lower than your homeowners. Once a year you have the jewelry inspected by a store who works with Jewelers Mutual and resubmit your premium for another year's coverage.

Every purchase from Winfield's is accompanied by an appraisal that you can use either with Jeweler's Mutual, or with your homeowners if you prefer.

Q: How do I know you are going to be there tomorrow?

A: I have been here all of my life except for eight years with the Marine Corps that took me to Vietnam, and Brazil where I became enamored of the gem trade. I will be here as long as I live. You can check me out with the Better Business Bureau or the Chamber of Commerce, neither has ever had a complaint filed against me.

Q: Why are your prices so much better than others?

A: Because my thirty years in the trade have enabled me to find out who are the best suppliers, and to gain their trust and confidence. My word is my bond in a wonderful business that is still done on a handshake, and I am known both nationally and internationally by people I can count on to provide me with the best product at the best values, so that I can pass those tremendous values on to you!

Q: Why are you so easy to buy from?

A: Quite frankly, because I love what I do. I get up every morning excited that I get to help people like you pick out the glorious gem that will become the symbol of the love and honor with which you regard the recipient. Take a look at a few of the many testimonials that I have received and you will know what keeps my batteries charged!

Q: I can buy jewelry on other web sites, why not on yours?

A: I am really glad you brought that up. While I do my share of buying online, in my experience, fine gems are something that I would really rather not point, click and buy.

There are so many subtleties with precious stones that I really don't know how the other guys do it. I like to talk to my clients first. Learn what you want in a stone and then find the prefect match for you. I just don't see how you can do that with an online shopping cart.

In the very near future we will be offering a shopping area, however instead of gems, we will have jewelry cases and other accessories available for you.